Thanks for shopping at Zaitoune

Cancellation:

It is NOT possible to cancel orders after payment, not even in connection with current promotions.

Returns and Refunds:

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided.

If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care (email and contact number) within 48 hours of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

Due to the perishable nature of our products, all claims submitted without proper support documents will not be eligible for reshipment. Zaitoune reserves the right to limit replacements.

Zaitoune offers a refund only for the following two conditions:

  1. If the product is not received after 15 working days ( Friday Excluded ).
  2. Product lost while shipping.

Please make sure that you inform us at least 2 days before the mentioned time frame, in the meantime please call your local courier hub and inquire about the status of your parcel too by Tracking code of courier Given at the time of booking shipment confirmation.

Zaitoune is not responsible for failed deliveries when:

  • You provide an incorrect or outdated address.
  • Your recipient is out of town or not available.
  • You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

Refunds will be made between 10 and 30 days – onto the original mode of payment. Refunds will be issued for the following reasons:

  • The product has been damaged during delivery.
  • The product is defective or out of date.
  • The incorrect product was shipped.

The customer is required to notify us within 48 hours of the refund request.